Refund & Return Policy

Jay & Jay Utility Co.
Contact: jayandjayboston@gmail.com

The Short Version

We’re a small Boston-based brand, not some big box chain. Everything we make is printed to order — custom for you, straight outta the shop. That means we don’t do returns or exchanges unless we messed up.

If We Screwed Up

If your gear shows up damaged, misprinted, or completely wrong, that’s on us. Email us within 7 days of delivery. Include your order number and a photo. We’ll either refund it or send you a new one. You decide.

What Doesn’t Count

We don’t offer refunds or exchanges for:

• Ordering the wrong size

• Changing your mind after checkout

• Worn or washed items

• Deciding your cousin doesn’t like the design

Basically, if it’s not our fault, it’s final sale.

If You Qualify

Once we confirm the issue, we’ll handle it. In most cases, you won’t need to ship it back — we trust our customers (mostly).

Need Help?

Email us at: jayandjayboston@gmail.com
Put your order number in the subject line so we can get right to it.

Thanks for supporting a couple of Boston kids trying to do something different.